Terms & Conditions

Last updated: October 23, 2026

These Terms & Conditions govern your access to and use of the website located at ambere.co, including any purchases, account activity, subscriptions, communications, content, and services offered through the website.

The website is operated by Ambère & Co. In these Terms, “Ambère & Co.”, “we”, “us”, and “our” refer to Ambère & Co.

By using this website or placing an order, you agree to these Terms & Conditions and to the policies referenced in them, including our Privacy Policy, Return Policy, Shipping Policy, Cookie Policy, Gift Card Terms, and any other policies posted on the website.

1. Contact Information

Ambère & Co.

Legal name: Ambère & Co Inc

Business address: 12024 107 Ave NW, Edmonton, AB T5H 0W7

Email: info@ambere.co

Phone: 825-414-0912

2. Eligibility

You may use this website and purchase products only if you have the legal capacity to enter into a binding contract in your province, territory, state, or country of residence.

If you are under the age of majority in your jurisdiction, you may use the website only with the involvement of a parent or legal guardian.

3. Products Sold

Ambère & Co. sells fragrance, perfume, cosmetic, beauty, personal-care, home-fragrance, discovery-set, sample, accessory, and related products.

Products are intended for personal use only unless we expressly agree otherwise in writing. We may refuse, cancel, or limit orders that appear to be placed for unauthorized resale, fraud, abuse, diversion, or other improper purposes.

4. Product Information

We make reasonable efforts to display product names, sizes, pricing, descriptions, notes, ingredients, images, availability, and other product information accurately. However, errors, omissions, supplier changes, photography differences, packaging updates, batch variations, or website issues may occur.

Fragrance descriptions are subjective. Notes, accords, concentration, longevity, projection, intensity, seasonality, gender descriptions, reviews, and artistic descriptions are provided for general informational purposes only and do not guarantee how a product will smell, perform, or react on your skin.

Product packaging may differ from website images. The product packaging, label, and included materials should be treated as the most current source of ingredient, warning, and use information.

5. Cosmetics, Ingredients, Allergies, and Safety

Fragrances and scented products may contain alcohol, fragrance compounds, essential oils, aroma chemicals, colourants, allergens, or other ingredients that may cause sensitivity, irritation, allergic reaction, or other adverse effects in some individuals.

Before using any product, you are responsible for reviewing the product label, packaging, ingredient list, warnings, and directions. Customers with allergies, sensitivities, medical conditions, pregnancy-related concerns, or ingredient restrictions should consult a qualified professional before use.

Unless otherwise stated by the manufacturer, fragrance and cosmetic products are for external use only. Do not ingest. Avoid contact with eyes, mucous membranes, broken skin, heat, open flame, sparks, and children. Discontinue use if irritation occurs.

Nothing on this website is medical, dermatological, therapeutic, or health advice. Products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

6. Regulatory and Labelling Compliance

We aim to sell products that comply with applicable Canadian laws and regulations, including cosmetic labelling, ingredient disclosure, safety warnings, bilingual labelling, import, shipping, and consumer protection requirements where applicable.

Some products are imported, manufactured, labelled, packaged, or supplied by third-party brands or distributors. We may rely on suppliers, manufacturers, importers, and brand owners for product formulation, labelling, packaging, documentation, and regulatory information.

7. Orders

An order placed through the website is an offer to purchase the products in your cart. We reserve the right to accept, decline, cancel, or limit any order for any lawful reason, including:

product unavailability
pricing or description errors
payment issues
suspected fraud or unauthorized activity
shipping restrictions
regulatory restrictions
unusually large quantities
incorrect customer information
abuse of promotions or returns
supplier or inventory issues

Your order is accepted only when we issue an order confirmation or otherwise begin processing the order.

8. Order Confirmation and Contract Copy

After placing an order, you should receive an electronic confirmation containing key order details, including the products ordered, price, taxes, shipping charges, payment information, delivery information, customer information, and applicable policies.

Please review your confirmation carefully and contact us promptly if any information is incorrect.

9. Prices, Currency, Taxes, and Fees

Unless otherwise stated, prices are listed in Canadian dollars.

Applicable taxes, shipping charges, duties, customs charges, delivery fees, and other charges will be displayed or calculated at checkout where applicable. We do not intentionally advertise unattainable prices or hide mandatory fixed fees, except amounts that are imposed by law or calculated at checkout based on customer choices or location.

We may change prices, promotions, product availability, and shipping rates at any time without notice.

10. Pricing Errors

If a product is listed at an incorrect price or with incorrect information due to a website, typographical, supplier, system, or human error, we may correct the error, cancel the order, refund the amount paid, or contact you for instructions before proceeding.

11. Payment

We accept the payment methods displayed at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by third-party payment processors. We do not control all payment-processing decisions and may be required to cancel or hold an order where payment is declined, reversed, flagged, or suspected to be unauthorized.

12. Fraud Screening

We may use internal and third-party fraud-prevention tools to protect customers and our business. We may refuse, cancel, delay, or request verification for orders that appear suspicious, inconsistent, high-risk, or unauthorized.

13. Availability and Backorders

Products may be limited, seasonal, discontinued, delayed, allocated, or unavailable. Availability shown on the website is not guaranteed.

If an item becomes unavailable after you place an order, we may cancel that item and issue a refund, offer a replacement, offer a backorder option, or contact you with alternatives.

14. Promotions and Discount Codes

Promotions, discount codes, gifts with purchase, bundles, loyalty rewards, credits, and special offers are subject to their posted terms and may be changed, limited, suspended, or discontinued at any time.

Unless stated otherwise, promotions cannot be combined, transferred, redeemed for cash, applied to previous orders, or used after expiry.

We may refuse or cancel promotional benefits if we believe there has been misuse, technical error, fraud, or violation of promotional terms.

15. Shipping and Dangerous Goods (HAZMAT)

Shipping is governed by our Shipping Policy. Alcohol-based fragrances and fine perfumes are classified as flammable liquids / Dangerous Goods under transport regulations. Consequently, express air shipping may not be available for certain products or remote destinations, and surface/ground transportation may be required by law. Delivery timelines are estimates only unless expressly guaranteed in writing.

16. International Orders

If we offer international shipping, you are responsible for all import duties, taxes, customs charges, brokerage fees, import restrictions, and compliance with local laws unless we expressly state otherwise at checkout.

We may cancel orders that cannot be legally or reasonably shipped to the destination provided.

17. Risk of Loss and Delivered Packages

Subject to applicable consumer protection laws, risk of loss and title for products pass to you upon delivery of the items to the carrier. While we work closely with shipping partners to ensure smooth delivery, Ambère & Co. is not liable for packages that are stolen, missing, or damaged after being verified as delivered by the shipping carrier to the address provided at checkout. If your order is lost, damaged in transit, or marked as delivered but missing, please contact us promptly at info@ambere.co so we can assist in filing a claim with the carrier.

18. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return Policy. Because fragrance and cosmetic products are personal-use items, opened, sprayed, used, altered, or tampered-with products are strictly non-returnable unless defective or damaged upon arrival.

Return Shipping: Unless an item is defective or shipped in error by Ambère & Co., customers are responsible for all return shipping costs and insurance.

Restocking Fees: Eligible returns of unopened products in original condition may be subject to a handling or restocking fee of up to 10% of the item’s purchase price.

19. Gift Cards

Gift cards are governed by our Gift Card Terms. Gift cards are not redeemable for cash except where required by law. Purchased gift cards do not expire where prohibited by law.

20. Accounts

You may create a customer account for your convenience and to participate in any loyalty programs we offer. You are responsible for keeping your login information secure and notifying us promptly of any suspected unauthorized access.

We reserve the right to suspend, restrict, or terminate accounts, or cancel associated orders, where we have reasonable grounds to suspect fraudulent activity, unauthorized access, creation of multiple accounts to circumvent purchase limits, misuse of promotional or discount codes, unauthorized resale activity, or abuse of our payment and ordering systems.

Any such actions will be taken in accordance with applicable laws and will not affect customers’ statutory consumer protection rights.

21. Reviews, Submissions, and User Content

If you submit reviews, photographs, comments, messages, testimonials, social media tags, or other content to us or about our products, you represent that your content is truthful, lawful, original, and does not infringe any third-party rights.

By submitting content, you grant Ambère & Co. a non-exclusive, royalty-free, worldwide, perpetual, irrevocable licence to use, reproduce, edit, publish, display, distribute, and create derivative works from that content for website, marketing, advertising, customer-service, and promotional purposes.

We may moderate, remove, refuse, or edit user content at our discretion.

22. Prohibited Uses

You must not use the website to:

violate any law or regulation
infringe intellectual property or privacy rights
submit false, misleading, defamatory, obscene, abusive, or unlawful content
interfere with website security or operation
scrape, copy, harvest, or extract website data without authorization
attempt unauthorized access to systems, accounts, or data
impersonate another person
place fraudulent orders
misuse promotions, returns, accounts, reviews, or chargebacks
transmit malware, spam, or harmful code

23. Intellectual Property

The website and its content, including text, images, graphics, photographs, video, logos, page design, icons, product descriptions, branding, layout, software, and other materials, are owned by or licensed to Ambère & Co., its suppliers, or third-party rights holders.

You may use the website for personal shopping and informational purposes only. You may not copy, reproduce, modify, distribute, sell, display, publish, scrape, or commercially exploit website content without written permission.

24. Third-Party Brands and Trademarks

Brand names, product names, logos, trademarks, images, and other identifiers belong to their respective owners. Use of third-party brand names or product information does not imply ownership by Ambère & Co.

25. Third-Party Links and Services

The website may contain links to third-party websites, platforms, payment providers, social media pages, shipping providers, analytics services, or other external services. We are not responsible for third-party websites, policies, content, practices, or security.

26. Website Availability

We do not guarantee that the website will be uninterrupted, error-free, secure, or available at all times. We may update, suspend, modify, or discontinue any part of the website at any time.

27. Disclaimers

To the maximum extent permitted by law, the website and all content are provided on an “as is” and “as available” basis.

We disclaim warranties that are not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, and uninterrupted operation, except where such warranties cannot be excluded by law.

Nothing in these Terms limits rights that cannot be waived under applicable consumer protection laws.

28. Limitation of Liability

To the maximum extent permitted by law, Ambère & Co. and its owners, directors, officers, employees, contractors, suppliers, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of revenue, loss of data, business interruption, reputational harm, or loss of goodwill.

To the maximum extent permitted by law, our total liability for any claim relating to a product, order, website use, or these Terms will not exceed the amount you paid for the product or order giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited.

29. Indemnity

You agree to indemnify and hold harmless Ambère & Co. and its owners, directors, officers, employees, contractors, suppliers, service providers, and affiliates from claims, losses, damages, liabilities, costs, and expenses arising from your breach of these Terms, misuse of the website, violation of law, infringement of third-party rights, fraud, or misuse of products.

30. Force Majeure

We are not responsible for delay or failure caused by events beyond our reasonable control, including supplier delays, carrier delays, customs delays, weather, natural disasters, strikes, labour disruption, pandemics, fire, flood, power failure, technology failure, cyberattack, regulatory changes, or other events beyond our control.

31. Consumer Rights

Nothing in these Terms limits, excludes, or waives any rights, remedies, warranties, or protections that cannot be limited, excluded, or waived under applicable consumer protection laws.

32. Governing Law

These Terms are governed by the laws of the Province of Alberta and the applicable federal laws of Canada, without regard to conflict of law rules.

Where applicable consumer protection laws give you rights in another jurisdiction, those rights are not limited by this clause.

33. Dispute Resolution

Please contact us first if you have a concern. We will make reasonable efforts to resolve disputes fairly and efficiently.

Nothing in these Terms prevents you from exercising non-waivable rights under applicable law, including the right to bring a claim in court where required or permitted by consumer protection legislation.

34. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the website with a revised “Last updated” date.

Your continued use of the website after updated Terms are posted means you accept the updated Terms.

35. Customer Order Modifications and Cancellations

Because we aim to process and dispatch orders quickly, we cannot guarantee that order cancellation or modification requests can be accommodated once an order is placed. If you wish to cancel or modify an order, you must contact us immediately at info@ambere.co. Once an order has been fulfilled or dispatched to the carrier, it cannot be cancelled or modified and must be processed under our Return Policy.

36. Copyright & Intellectual Property Complaints

Ambère & Co. respects the intellectual property rights of others. If you believe that any content displayed on our website infringes your copyright, trademark, or other intellectual property rights, please submit a notice to info@ambere.co including:

A description of the copyrighted work or intellectual property right you believe has been infringed;
The exact location or URL of the material in question on our website;
Your contact information, including your name, email address, and telephone number;
A brief explanation of the alleged infringement; and
A statement confirming that you are the rights holder or are authorized to act on their behalf.

We will review all complaints in good faith and may request additional information or remove or modify content where appropriate, in accordance with applicable law.

37. Affiliate Links and Endorsements

From time to time, our website, journal, or communications may feature affiliate links, brand partnerships, or sponsored content. If you click an affiliate link and make a purchase, Ambère & Co. may earn a small commission or financial compensation at no additional cost to you. We only feature products or brands that align with our quality standards.

38. Severability

If any provision, paragraph, or portion of these Terms & Conditions is held to be invalid, illegal, or unenforceable under the laws of Alberta or Canada by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

39. Contact

Questions about these Terms may be directed to: