Last updated: October 23, 2026
We want you to be confident in your purchase. Because fragrance and cosmetic products are personal-use items, our return policy is designed to protect customers while maintaining product safety, hygiene, authenticity, and resale integrity.
1. Return Window
Eligible products may be returned within 14 days of delivery or 14 days of in-store purchase, unless a different period is stated at the time of purchase.
To be eligible for return, the product must be:
- unopened
- unused
- unsprayed
- untested
- in original saleable condition
- in original packaging
- with all seals, wrapping, boxes, caps, inserts, labels, and protective materials intact
- accompanied by proof of purchase
2. Items Not Eligible for Return
Unless defective, damaged in transit, incorrectly shipped, or otherwise required by law, the following are final sale:
- opened perfumes
- sprayed perfumes
- used products
- products with broken seals or removed wrapping
- samples
- discovery sets
- decants
- testers
- special orders
- pre-orders marked final sale
- clearance items
- items marked final sale
- gift cards
- products damaged after delivery
- products missing packaging, caps, inserts, labels, or accessories
3. Scent Preference
Fragrance is personal and subjective. We recommend using the provided sample with your purchase prior to opening packaging.
Objections to longevity, projection, dry-down and/or reactions or allergies to fragrances will not warrant a refund or exchange. Once opened, we do not accept exchanges or refunds.
4. Damaged, Defective, Leaking, or Incorrect Products
If your order arrives damaged, defective, leaking, missing items, or incorrect, contact us within 48 hours of delivery at info@ambere.co.
Please include:
- order number
- full name
- description of the issue
- photos of the product
- photos of the packaging
- photos of the shipping box and label
We may offer a replacement, repair, exchange, refund, store credit, or other remedy depending on the circumstances and applicable law.
Do not dispose of the product or packaging until we have reviewed the claim.
5. How to Request a Return
To request a return, contact info@ambere.co before sending anything back.
Include:
- order number
- product name
- reason for return
- photos if requested
If the return is approved, we will provide instructions. Returns sent without approval may be refused.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, damage in transit, a confirmed defect, or applicable law.
Because many fragrance products are flammable or restricted for transport, do not ship perfume back without written instructions from us. We may require a specific carrier, service, label, packaging method, or in-store return process.
7. Inspection
Returned products are inspected after receipt. If a product does not meet this policy, the return may be refused and no refund may be issued.
If a refused item is eligible to be sent back to you, you may be responsible for return shipping.
8. Refunds
Approved returns of unopened products may be subject to a 10% restocking fee.
Approved refunds will be issued to the original payment method where possible.
Refund processing times depend on the payment provider. Original shipping fees are non-refundable unless the return is due to our error, a confirmed defect, transit damage, or applicable law.
9. Exchanges
Eligible unopened products may be exchanged, subject to availability. If the replacement item costs more, you must pay the difference. If it costs less, we may issue a refund or store credit for the difference.
10. Store Credit
In some cases, we may offer store credit instead of a refund. Store credit is not redeemable for cash except where required by law.
11. In-Store Returns
Online orders may be eligible for in-store return if they meet this policy and are accompanied by proof of purchase. In-store return availability may depend on location, staff capacity, and the nature of the product.
12. Chargebacks
Please contact us before filing a chargeback. We are committed to reviewing legitimate order, delivery, product, and billing issues.
13. Legal Rights
Nothing in this policy limits rights or remedies that cannot be waived under applicable consumer protection laws.