Privacy Policy

Last updated: May 4, 2026

Ambère & Co. respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, protect, and manage personal information when you visit our website, place an order, create an account, contact us, subscribe to marketing, attend an event, interact with us on social media, or otherwise use our products and services.

This policy applies to Ambère & Co.

1. Contact and Privacy Officer

Privacy questions, access requests, correction requests, deletion requests, withdrawal of consent, and privacy complaints may be directed to:

Privacy Officer

Ambère & Co.

Email: info@ambere.co

Address: 12024 107 Ave NW, Edmonton, AB T5H 0W7

Phone: 825-414-0912

2. Summary of Key Privacy Practices

We collect personal information to operate our business, process orders, deliver products, provide customer service, prevent fraud, improve the website, comply with legal obligations, and send marketing where permitted.

We may share personal information with service providers such as payment processors, shipping carriers, ecommerce platforms, email/SMS providers, fraud-prevention providers, analytics tools, advertising platforms, hosting providers, professional advisors, and government or regulatory authorities where required.

Some service providers may process information outside Canada. Your information may be subject to the laws of the jurisdiction where it is processed.

You may request access to or correction of your personal information and may withdraw consent to optional uses, subject to legal or contractual restrictions.

3. Personal Information We Collect

We may collect the following categories of personal information:

Identity and contact information: name, billing address, shipping address, email address, phone number, account details, and gift recipient information.

Order and transaction information: products purchased, order history, returns, refunds, exchanges, payment status, gift card use, loyalty activity, promotions used, and customer service history.

Payment information: payment method, transaction confirmation, billing details, fraud-screening results, and limited payment information. Full payment card details are typically processed by third-party payment processors and are not stored by us in full.

Account information: username, password credentials, account preferences, saved addresses, wishlist items, and communication preferences.

Customer service information: messages, emails, calls, chat records, complaints, questions, product preferences, photos submitted for damaged orders, and other information you provide to us.

Marketing and preference information: email/SMS subscription status, fragrance preferences, product interests, event participation, survey responses, review submissions, and promotional engagement.

Technical and website information: IP address, device information, browser type, operating system, referring pages, pages visited, time spent, cart activity, cookies, pixels, tags, analytics identifiers, and advertising identifiers.

Social media information: information you make available when you interact with us through social media platforms.

4. Information We Do Not Intentionally Collect

We do not intentionally collect government identification numbers, health records, financial account passwords, biometric information, or sensitive personal information unless required for a specific purpose and with appropriate consent or legal authority.

5. How We Collect Information

We collect personal information directly from you when you:

• place an order
• create an account
• subscribe to marketing
• contact customer service
• submit a review
• participate in a promotion, event, or survey
• request a return or refund
• use a gift card
• interact with our website
• communicate with us through social media

We may also collect information from third parties such as payment processors, fraud-prevention providers, shipping carriers, ecommerce platforms, advertising partners, analytics providers, or social media platforms.

6. Why We Use Personal Information

We use personal information to:

• process and fulfill orders
• accept payment
• verify identity and payment authorization
• deliver products
• provide order confirmations, shipping notices, receipts, and customer service
• manage accounts
• process returns, refunds, exchanges, and warranty issues
• respond to questions and complaints
• prevent fraud, abuse, chargeback misuse, and unauthorized transactions
• operate, maintain, secure, and improve the website
• personalize product recommendations and shopping experiences
• administer promotions, events, loyalty programs, waitlists, and gift cards
• send marketing communications where permitted
• measure advertising and marketing performance
• analyze website usage and business performance
• protect our legal rights

comply with accounting, tax, regulatory, safety, legal, and recordkeeping obligations.

7. Consent

We collect, use, and disclose personal information with your consent or as otherwise permitted or required by law.

Consent may be express or implied depending on the circumstances and the sensitivity of the information. For example, when you place an order, you consent to our use of your information to process payment, fulfill the order, ship the product, and provide customer service.

You may withdraw consent to optional uses, such as marketing, at any time. Withdrawing consent may affect our ability to provide certain products, services, or features.

8. Marketing Communications

We may send marketing emails, SMS messages, newsletters, event invitations, promotional offers, fragrance launches, product education, and back-in-stock notices where permitted by law.

You can unsubscribe at any time using the unsubscribe link or instructions in the message or by contacting us.

Even if you unsubscribe from marketing, we may still send transactional or service messages, such as order confirmations, shipping notices, account updates, return communications, safety notices, or legally required communications.

9. Cookies, Pixels, and Similar Technologies

We use cookies, pixels, tags, analytics tools, and similar technologies to:

• operate the website
• remember cart contents
• maintain login sessions
• detect fraud and security issues
• understand website performance
• analyze traffic and shopping behaviour
• personalize content
• measure advertising performance
• support interest-based advertising where permitted

You can manage cookies through your browser settings. Disabling cookies may affect website functionality.

10. Interest-Based Advertising

We may work with advertising platforms that use cookies, pixels, or similar technologies to show relevant ads, measure ad performance, and understand customer interactions.

These technologies may involve disclosure of limited technical or usage information to advertising partners. Where required by law, we will provide notice and obtain consent.

11. Disclosure of Personal Information

We may disclose personal information to:

• ecommerce and website platform providers
• payment processors
• banks and card networks
• fraud-prevention and identity-verification providers
• shipping carriers and fulfilment providers
• customer service platforms
• email and SMS providers
• marketing and advertising platforms
• analytics providers
• hosting, cloud, and IT service providers
• loyalty, gift card, and promotion providers
• accountants, lawyers, insurers, auditors, and professional advisors
• suppliers or brand partners where necessary to resolve product issues
• government, customs, regulatory, law enforcement, or safety authorities where required or permitted

buyers, successors, or advisors in connection with a proposed or completed business sale, merger, financing, restructuring, or transfer of assets.

We do not sell personal information for money.

12. Service Providers

We use third-party service providers to operate our business. Service providers are authorized to use personal information only as necessary to provide services to us or as otherwise permitted by law.

13. Cross-Border Processing

Some personal information may be stored, processed, or accessed outside Canada, including in the United States or other jurisdictions where our service providers operate.

When information is processed outside Canada, it may be subject to the laws of that jurisdiction. We use reasonable contractual, administrative, and technical safeguards to protect personal information handled by service providers.

14. Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy or as required by law.

Order, transaction, tax, accounting, fraud-prevention, customer service, and legal records may be retained for longer periods where necessary. When personal information is no longer required, we will delete, anonymize, or securely dispose of it.

15. Security

We use reasonable physical, administrative, and technical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification, and destruction.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

16. Access and Correction

You may request access to your personal information and ask us to correct inaccurate or incomplete information.

We may need to verify your identity before responding. We may refuse or limit access where permitted or required by law, including where disclosure would reveal another person’s personal information, confidential business information, privileged information, or information related to an investigation or legal claim.

17. Deletion and Withdrawal Requests

You may request deletion of personal information where available under applicable law. We may retain information where necessary for legal, tax, accounting, fraud-prevention, dispute-resolution, safety, or legitimate business purposes.

You may withdraw consent to optional uses of personal information, subject to legal or contractual restrictions.

18. Privacy Breaches

If a privacy breach occurs and creates a real risk of significant harm or serious injury, we will take steps required by applicable privacy laws, which may include notifying affected individuals and the appropriate privacy regulator.

19. Children

Our website is not directed to children. We do not knowingly collect personal information from children without appropriate consent.

20. Quebec Residents

If we offer products or services to Quebec residents, additional privacy rights and obligations may apply, including rights relating to clear confidentiality policies, access, rectification, withdrawal of consent, de-indexing in certain circumstances, portability where applicable, and privacy governance.

Quebec customers may contact our Privacy Officer using the contact information above.

21. Complaints

If you have a privacy concern, please contact us first so we can attempt to resolve it.

You may also have the right to complain to the applicable privacy regulator, including the Office of the Information and Privacy Commissioner of Alberta, the Office of the Privacy Commissioner of Canada, or the Commission d’accès à l’information du Québec, depending on the circumstances.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the website with a revised “Last updated” date.